Terms & Conditions

Welcome to Sarwaria.

By accessing our website, booking a session, or purchasing our products, you agree to the following terms.

We invite you to read through them with care.

1. General

Sarwaria offers crystal products, sound sessions, and wellness experiences designed to support relaxation and personal well-being.

All content and services are provided with intention and care. They are not a substitute for medical, psychological, or professional advice.

2. Bookings & Payments

All bookings must be made in advance through our website or approved channels.

Payment is required to secure your session.

We accept payment methods including:

Credit/debit cards (via secure third-party providers such as Stripe)
PayNow (Singapore bank transfer system)
Instalment payment providers such as Atome (where applicable)

By using third-party payment providers, you agree to their respective terms and conditions.

3. Cancellation & Rescheduling

We understand that plans may change.

Cancellations made at least 24 hours in advance may be rescheduled or refunded
Cancellations made within 24 hours are non-refundable
No-shows will be considered as a completed session

Sarwaria reserves the right to reschedule sessions due to unforeseen circumstances.

4. Sessions & Experiences

Our sessions are designed to support relaxation, balance, and personal awareness.

By attending, you acknowledge that:

Experiences are subjective and vary between individuals
You participate voluntarily and are responsible for your own well-being

5. Health Disclaimer

Sound healing and energy-based practices are complementary wellness approaches.

They are not intended to diagnose, treat, or cure medical conditions.

If you have any medical concerns, are pregnant, or have conditions such as epilepsy or sound sensitivity, please consult a qualified healthcare professional before attending.

6. Products & Purchases

All crystals and products are natural and may vary in colour, shape, and texture.

Under Singapore consumer protection guidelines (including the Consumer Protection (Fair Trading) Act):

Products must match their description
If items are defective, damaged, or incorrect, you may contact us for a resolution

All other sales are final.

7. Shipping & Delivery

Orders are processed with care and dispatched via third-party couriers.

Delivery timelines are estimates and may vary.

Sarwaria is not liable for:

Courier delays
Lost parcels once handed over to shipping providers

8. Refund Policy

We take care in selecting and presenting each piece, and we invite you to choose what truly resonates with you.

In-Store Purchases

All items sold are non-refundable and non-exchangeable.

We encourage you to:

Inspect your item carefully before completing your purchase
Take your time to ensure it feels right for you

Once the item has been purchased and accepted, it is considered final.

Online Purchases

If your item arrives damaged, we’re here to support you.

Please notify us within 7 days of receiving your order with:

Clear photos of the damaged item
Photos of the packaging (if applicable)

Once reviewed, we will assess and offer an appropriate resolution where applicable.

Important Notes

Natural variations in crystals (colour, inclusions, shape) are part of their unique character and are not considered defects
Requests submitted after 7 days may not be eligible for review
Refunds (if approved) will be processed via the original payment method, including providers such as Atome, and may be subject to their processing timelines

Each piece is chosen with intention — we invite you to receive it with the same presence and care.

9. Personal Data Protection (PDPA)

Sarwaria collects and uses personal data in accordance with the Personal Data Protection Act 2012 (PDPA).

By using our website or services, you consent to the collection, use, and disclosure of your personal data for purposes including:

Processing bookings and orders
Customer support and communication
Service improvement and internal records

We do not sell or misuse your personal data.

You may contact us to:

Access or correct your data
Withdraw consent (subject to operational requirements)

For more information about PDPA, read here.

10. Intellectual Property

All content on this website — including text, branding, images, and designs — belongs to Sarwaria.

It may not be copied, reproduced, or used without prior written consent.

11. Limitation of Liability

To the fullest extent permitted under Singapore law:

Sarwaria shall not be liable for any indirect, incidental, or consequential damages arising from:

Use of our website
Participation in sessions
Purchase or use of products

All services and products are provided “as is” without warranties beyond those required by law.

12. Governing Law

These Terms & Conditions are governed by the laws of Singapore.

Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

13. Changes to Terms

We may update these Terms & Conditions from time to time.

Updates will be reflected on this page.

14. Contact

If you have any questions, feel free to reach out.

We are here to support you.

A gentle reminder —this space is here for you to pause, explore, and reconnect, at your own pace.